Last updated: 20 April 2026
OWS Recovery (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, customer portal, or book our roadside assistance services in the UAE.
We may collect information such as your name, phone number, email address, vehicle details, location, booking details, payment information, communications with us, and basic website data such as IP address, browser type, and cookies.
We use this information to process bookings, dispatch roadside assistance, verify service details, communicate updates, process payments, provide customer support, improve our services, prevent fraud, and comply with legal obligations.
We may share your information with our drivers, towing and service partners, payment providers, IT and website service providers, insurers or fleet partners related to your booking, and authorities where required by law. Some service providers may be located outside the UAE, and we take reasonable steps to protect your information.
We keep personal information only for as long as needed for service delivery, payment processing, support, legal compliance, and recordkeeping.
Our website may use cookies and similar technologies to improve website functionality and user experience. You can manage cookies through your browser settings.
We take reasonable steps to protect your information, but no online system can be completely secure.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.
If you have any questions about this Privacy Policy, please contact:
OWS Roadside Assistance